Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of SwiftPress managed WordPress hosting services, our website at swiftpress.io, and related tools (including the client area at my.swiftpress.io) (together, the "Services"). By creating an account, ordering hosting, or using the Services, you agree to these Terms, our Privacy Policy, Cookie Policy, and (where applicable) our Data Processing Agreement. If you do not agree, do not use the Services.

2. The Services

We provide managed WordPress hosting: server space, infrastructure, and platform features intended to run WordPress websites according to the plan you purchase. Features may include (depending on plan) backups, caching, staging, SSL, and support as described on our website and in your order. We may update or improve the platform, provided we do not materially reduce the core hosting function of your active paid plan without reasonable notice where required.

Service availability for the hosting platform is described in our Service Level Agreement (SLA). The SLA forms part of these Terms for paid subscriptions to the extent stated there. For a public summary of component status, see our system status page.

3. Your account

You must provide accurate registration and billing information and keep it up to date. You are responsible for all activity under your account and for safeguarding passwords and API keys. Notify us promptly if you suspect unauthorised access. You must be at least 18 (or the age of majority in your jurisdiction) to enter into a binding contract with us.

4. Acceptable use

You agree not to use the Services to:

• Violate applicable law or infringe others' rights;
• Send unsolicited bulk email (spam), run compromised or malicious software, or attack third parties;
• Overburden our network or other customers' resources beyond what your plan reasonably allows;
• Store or distribute illegal content, or content we reasonably determine creates serious legal or security risk;
• Circumvent technical limits, security controls, or billing.

We may suspend or restrict access where necessary to protect the platform, comply with law, or enforce these Terms, including with notice where practicable.

5. Your WordPress sites, content, and software

Your responsibility: You control the WordPress installation, themes, plugins, media, and end-user data on your hosted sites (subject to plan limits). You are responsible for licences, backups you require beyond what we provide, security hardening at the application layer, and compliance with laws applicable to your content and visitors (including privacy notices for your own users).

Our role: We provide the hosting environment and platform services. Unless we explicitly perform a task (e.g. a paid migration), we do not control your editorial or commercial use of WordPress.

Licence to host: You grant us a limited licence to host, copy, transmit, and display your content only as needed to provide the Services and as described in our Privacy Policy and (where applicable) Data Processing Agreement.

6. Backups

Where your plan includes backups, they are a convenience and disaster-recovery aid. You should maintain your own copies of critical data. We are not liable for loss of data to the extent caused by your actions, third-party software, or events outside our reasonable control, subject to applicable law and these Terms.

7. Fees, renewal, and taxes

Fees are as shown at checkout or in your client area. Unless stated otherwise, subscriptions renew automatically at the then-current rate until cancelled in accordance with our instructions. You authorise us and our payment providers to charge your payment method. Taxes may apply based on your location.

8. Refunds

Eligible 14-day money-back terms for hosting fees are set out in our Refund Policy, which forms part of these Terms for qualifying purchases.

9. Intellectual property

We retain all rights in the SwiftPress platform, branding, and our proprietary materials. You retain rights in your content. WordPress and many plugins are licensed under their respective open-source or third-party licences; we do not grant you any licence to WordPress or third-party software beyond what those licences provide.

10. Disclaimers

Except where prohibited by law, the Services are provided "as is" and "as available". To the fullest extent permitted, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that WordPress, plugins, or third-party services will be error-free or uninterrupted.

11. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under English law (including death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

Subject to the above, our total liability arising out of or relating to the Services in any twelve-month period is limited to the fees you paid to SwiftPress for the Services in that period (excluding third-party pass-through charges). We are not liable for indirect or consequential loss, loss of profits, loss of data (except as required by law), or business interruption, except where such exclusion is not enforceable.

12. Term and termination

You may cancel your subscription in accordance with instructions in your client area. We may suspend or terminate the Services for material breach, non-payment, legal requirement, or extended acceptable-use violations. Provisions that by nature should survive (including payment obligations, liability limits where enforceable, and intellectual property) survive termination.

13. Changes

We may modify these Terms by posting an updated version and revising the "Last updated" date. For material changes to paid Services, we will use reasonable efforts to notify you (e.g. email or client area). Continued use after the effective date may constitute acceptance; if you do not agree, you should cancel your subscription before renewal.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer protections in your country of residence where they apply and cannot be waived.

15. Contact

Questions about these Terms: use the support and contact options published on swiftpress.io or sign in at my.swiftpress.io.