Refund Policy

1. Purpose and relationship to other terms

This Refund Policy explains how our 14-day money-back guarantee works for eligible hosting fees. It supplements (and does not replace) our Terms of Service, Privacy Policy, SLA, and (where applicable) our Data Processing Agreement. If there is a conflict, the Terms of Service prevail unless this policy expressly provides a more favourable right to you as a consumer where applicable law requires.

2. Eligibility

The guarantee applies when all of the following are true:

• You are the account holder of a SwiftPress hosting subscription purchased directly from us (via our official billing portal or website).
• The request is your first paid hosting subscription with us for that account or clearly designated new plan purchase, as described at checkout.
• You have not previously received a refund under this policy for the same subscription or a substantially equivalent offer we determine to be an abuse of the guarantee.
• Your account is in good standing and has not been suspended or terminated for breach of our Terms of Service, acceptable use, or fraud prevention.

3. The 14-day period

The 14-day period begins on the date your paid subscription is activated (the date we confirm payment and provision hosting), unless applicable law in your jurisdiction defines a different start date for cooling-off rights, in which case we will follow that law where it is stricter or mandatory.

To qualify, your refund request must be received by us before the end of the 14th day (end of day in the time zone we use for billing records, unless we confirm otherwise in writing).

4. What we refund

Subject to this policy, we will refund hosting subscription fees you paid to SwiftPress for the eligible plan for the current billing period that falls within the guarantee window.

We do not refund (non-exhaustive):

• Fees for third-party products or services (for example domain registrations, SSL products billed by third parties, or licences we only resell and cannot recall).
• Bank charges, currency conversion differences, or payment processor fees that are outside our control (we refund what we received in GBP where applicable).
• Renewal periods after you have already passed the initial 14-day window for that subscription term.
• Custom work, migration services, or one-off professional services unless separately covered by a written agreement.

5. How to request a refund

Submit your request through our support channels (for example live chat or the email address we publish for billing support), clearly stating that you wish to exercise the 14-day money-back guarantee and including your account email and subscription or invoice reference if available.

We may ask reasonable questions to verify your identity and eligibility. Approval does not require you to justify your reason for leaving, but we may document the request for regulatory and accounting purposes.

6. Processing and payment method

Approved refunds are processed to the original payment method where technically possible. Timing depends on your bank or card issuer; typically allow several business days after we issue the refund.

If the original method is unavailable, we will work with you on a reasonable alternative (for example account credit or bank transfer) where permitted.

7. Effect on your service

When a refund is approved for an initial hosting subscription, we may terminate or suspend the associated hosting service after the refund is processed, unless you have agreed to continue on a different plan. You are responsible for exporting your data before termination where we provide export tools or access.

8. When we may refuse or limit a refund

We may refuse or withhold a refund if, for example:

• The request is outside the 14-day window (unless mandatory consumer law overrides).
• We reasonably believe the guarantee is being abused (e.g. repeated sign-ups and cancellations).
• Your account was involved in fraud, spam, illegal content, or serious breach of our Terms.
• Required information or verification is not provided after reasonable requests.

9. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top will change when we do. Material changes may be communicated by email or notice on our website. Continued use of paid services after changes may be subject to the policy in effect at the time of your new purchase.

10. Contact

For refund requests and questions about this policy, contact us through the support options on swiftpress.io or your client area at my.swiftpress.io.