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How to contact customer support
Get help from SwiftPress through live chat on swiftpress.io or my.swiftpress.io—we do not offer email support.
SwiftPress provides live chat so you can reach our team quickly. We do not offer email support—please use chat instead.
Where to open live chat
- Marketing website: swiftpress.io — use the chat option on the site (usually a chat bubble or widget).
- Client area: my.swiftpress.io — sign in and open chat from there if available.
Availability and exact placement of the chat control may vary; look for live chat, chat, or the messaging icon on those sites.
What we don’t offer
- No email support — we do not run a public support inbox for hosting or billing questions. Using live chat ensures your request is routed correctly and answered in context.
Tips for faster help
- Say whether you’re asking about billing, your WordPress site, or your account.
- If you already tried something (DNS, plugins, etc.), mention it briefly so we don’t repeat steps.
If chat is temporarily unavailable, try again shortly or check System status for platform-wide notices.
Need help?
Use — same as the Support link in the site footer (opens the chat widget). You can also sign in at my.swiftpress.io. We don’t offer email support — see How to contact customer support. If something in this article doesn’t match your dashboard, and we’ll point you to the right screen.